CANCELLATION AND RETURN TERMS

The prepaid credit card holder (user name must be written on the card) and the person who will receive the vehicle must be the same. It will be requested to present the paid credit card at the office.

Our cancellation and refund conditions for the vehicle you rented from Dilbaz rent a car are as follows:

 -If the rental time is more than 24 hours, you can cancel your reservation without any reason. The entire reservation fee will be refunded within 7 working days to the credit card you have notified during the rental.

-If the reservation is canceled less than 24 hours before the rental time, the remaining amount will be returned to the credit card you have notified during the rental within 7 days, after deducting the 3-day rental fee and the extra purchased services and products from the reservation amount. If the rental period is less than 3 days, no refund will be made.

-If the vehicle is not received at the rental time without canceling the reservation, the provisions regarding the cancellation of the reservation within less than 24 hours are applied and the remaining amount will be returned to the credit card you have notified during the rental, after deducting the 3-day rental fee and the extra purchased services and products.

- If the vehicle is delivered earlier than the rental period after the delivery, no refund will be made for the remaining days.

- Cancellation notifications should be made to our reservation center verbally via a written e-mail to infoo@dilbazrentacar.com or via the phone number 0322 454 57 15.