FREQUENTLY ASKED QUESTIONS

I want to rent a car, what should I do?
You can make your car reservation by using your Visa / Mastercard / Amex credit cards or as a pre-reservation after completing the selections for your reservation on the homepage of www.dilbazrentacar.com. You can also make your reservation with our call center on 0322 454 57 15.

Do you accept payments other than credit cards?
No, we cannot accept payments other than Visa / Mastercard / Amex credit cards. Vehicle reservations cannot be made with cash, debit card or virtual card from any of our sales channels.

I will rent a car but I have no card limit / limit is insufficient. Can I pay with someone else's credit card?

No. In accordance with our security rules, for car rental services made through all our reservation channels, driver information and payment card information must match.


How can I tell if my car reservation has been confirmed?

Confirmation information is sent by e-mail to the e-mail address specified during the rental process of all our guests who have made a car rental transaction on our website www.dilbazrentacar.com. For this reason, it is important that our guests submit all their information completely and accurately during booking.

How can I cancel my reservation?

You can send your reservation cancellation request via the e-mail address info@dilbazrentacar.com. You can also cancel your reservation via our call center on 0322 454 5715. Remember, if your rental is less than 24 hours before the pick-up time or if the vehicle is not picked up without canceling the reservation, the refund will be deducted from the rental price. For the details of the reservation cancellation rules, you can review the details of the Dilbaz rent a car car rental agreement.

What should I pay attention to when I come to the office to pick up the vehicle I have rented?

When our guests come to our office to pick up the vehicles they have chosen from the offices specified during their reservation; will sign a car rental agreement. In order for the contract to be valid, you must have your driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residential address and telephone information will be recorded in your contract. Before leaving our office, be sure to ask for a copy of your rental agreement from our authorized friends.

 

The vehicle delivered to me and the vehicle I booked are of a different brand. What can I do?

On the day of reception specified by our guests, our guests who cannot provide a suitable vehicle in the vehicle group they want will be given the vehicle, which is available in the higher group or equivalent in the reservation class, if your age and license age limits are in accordance with the vehicle group conditions, the price difference will be given without any request.


I exceeded the daily mileage limit. What can I do?

Guests exceeding the daily mileage limit may be charged an additional mileage fee in their daily rental fee. The amount of distance traveled by the vehicles; It is determined by reading the kilometer hour placed on the vehicles by the manufacturing companies. In the event that the mileage set on the vehicle is broken, the mileage fee is determined over the distance on the map.

 

Do your vehicles have traffic insurance, insurance?

All of our vehicles in our fleet have traffic insurance and rent a car insurance.

 

When will the block placed on my credit card be refunded when renting a car?

Provision (deposit), after the end of the rental; The remaining amount is refunded by calculating paid highways and bridge crossings, missing fuel, daily mileage limit and damage costs. If these amounts are not available, the entire provision fee is forwarded to the bank that our guests' credit card is linked to. Provision refunds are reflected on the credit cards of our guests within 1 to 10 business days, depending on interbank transactions and taking into account official holidays.

 

I had an accident. What should I do?

Depending on the way the accident occurred, the procedures that our guests should follow vary. However, under any circumstances, our guests are required to contact authorized persons on 0322 454 57 15 and provide information. In the event that our guests hit the stationary vehicle or our vehicle is hit by third parties while our vehicle is parked; Accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. In case of collision; Driving a motor vehicle without a driver's license, being under age in the driver, having alcohol or mental health suspicion in the driver, one of the vehicles involved in the accident belonging to the public institutions, damage to the property belonging to public institutions, damage to the belongings of only third parties, traffic insurance If there is at least one of the situations where the accident results in death or bodily harm, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. In the event of a collision, if none of the above-mentioned items occurred, our guests are required to keep a Material Damage Accident Detection Report according to the type of accident.

 

I will return the vehicle I rented later than the time I specified. What should I do
We kindly ask our guests, who will experience a delay in the delivery of the vehicle, to inform the office specified as the return office when renting the vehicle. Depending on the duration of the delay, our guests may reflect a delay fee. In cases where the delay time exceeds 2 hours, a daily rental fee is reflected. For the details of the procedures to be applied in case of delay, you can review our rental agreement.