Personal Data Protection Policy
The Text of the KVKK Disclosure
As DILBAZ RENT A CAR, we care about your safety. In this direction, particularly with the fundamental rights and freedoms of individuals to privacy, personal data protection law No. 6698 on personal data protection for the purpose of processing data held within the scope of we would like to inform you about our activities.
In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), any information related to a certain or identifiable natural person is defined as personal data. Your personal data held by our Company may be saved, modified, reorganized, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods described below, and your personal data may be processed in accordance with the terms set out in the KVKK.
Who is the Data Controller?
The data controller refers to a natural or legal person who determines the purposes and means of processing personal data, is responsible for the establishment and management of the data registration system. Accordingly, Dilbaz Rent a Car processes your personal data within the scope of KVKK in the capacity of data controller.
Which Personal Data Do We Collect?
The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns used, the services requested. You can find this information below under categories in general:
Identity (Name-surname, signature, T.C identification number, date of birth, driver's license, ID, passport photocopies, etc. data)
Contact (Phone, e-mail address, address, etc. data)
Customer Transaction Information (Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, use of HGS/OGS, etc. information), policy information, replacement vehicle form, historical rental information in our company, information about assistant services, flight information of the companies that are conducting the campaign, etc. data)
Finance (Credit card information, payment information, Findex information)
Physical Space Security (Camera recordings taken in our offices)
Audio and Visual Recordings (Call center recordings)
Personal identity (Profession, title, workplace, etc. within the scope of customer loyalty programs and campaigns. data)
Transaction Security Information (User name and password information created for website or mobile application use)
Marketing (Survey, cookie records, rental history, preferences for campaigns and offers, etc. data)
Civil Procedure, Criminal Conviction and Security Measures (Traffic fines, information on criminal investigation processes, correspondence by judicial authorities, minutes)
Vehicle (Accident, damage, etc. in case of damaged vehicle information, other vehicle information involved in the accident, license plate information, other information about the use of the vehicle)
Damage (Damage information, accident detection report, damage photos, expert report)
Health (Alcohol report in case of accidents, health reports, etc. information about personal health status, disability information)
What are the Purposes of Processing Your Personal Data?
Your personal data are processed in accordance with the principles stipulated in the KVKK for the following purposes:
a) the offer Rental, booking and execution of the sales process, payment of the transaction execution, delivery-process the refund to be done, damage and claims processes, including after-sales support processes, execution of request complaints and evaluation, confirmation of identification to be done, the conduct of the insurance operations, business partners and/or management of relationships with suppliers, Customer Relationship processes required to inform the customer of the execution of the lease and to be made within the scope of your customer account creation and use.
b) Conducting and following up legal work and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) in the process of Call Center voice recording to be taken from the customers findeks where information is requested, the determination of the solvency and financial background check to be done, vehicle protection abuse prevention and provision of services, the planning and execution of risk management, audit and control processes with the execution of the company's activities within the scope of reporting and investigation, the internet site making it functional.
D) to be contacted regarding our products and services within the scope of marketing activities, commercial electronic message sending personalized the submission of bids, Analysis, Survey, satisfaction studies, product and/or service commitment to the process of planning and/or execution of the activities of interest to customers exclusive marketing cookie in the context of the execution of the process.
For What Purposes Can Your Personal Data Be Transferred to Whom?
Your personal data is linked, limited and in moderation for the purpose of transfer within the scope of the requirements of commercial life; after-sales support execution of processes, risk management, payment processing and the determination of solvency to be made of the damage and subrogation the execution of the process, the conduct of its insurance operations of misconduct prevention, assistance service of process execution, send the message and commercial support services for customer satisfaction studies, obtaining the execution of marketing activities, implementation and monitoring of legal and business processes, the realization of audit activities, in order to carry out activities in accordance with the legislation and to share information with authorized public institutions and organizations within the framework of the legislation, only to the extent required by the service 8 of the KVKK. and 9. it can be transferred to the following persons / organizations within the scope of the processing conditions specified in the articles:
Dealers, services and parking lots that are our business partners within the framework of the rental activity
Companies where we provide assistance services, including tow truck service
Companies that are studied when it comes to corporate clients
Surveyors and insurance companies
Banks and financing companies
Organizations that we consult on legal, financial, tax and operational issues
The agency we support and the companies that carry out marketing activities
Courier and other transport companies
Business partners and suppliers with whom we provide services on various issues
In services carried out globally
Authorized public institutions and organizations
What are the Methods and Legal Reasons for Collecting Your Personal Data?
Your personal data our company; websites, mobile applications, e-mail, call center, corporate officials, business partners, Group companies and ELOQUENT rent-a-wed, public institutions and organizations, directly and through you, our customers, through these organizations or written/verbal non-automatic means of electronic media or are collected by automated means.
5 of the KVKK according to the nature of the processing of your personal data. and 6. we use it within the framework of the legal reasons listed in the article. “What are the Purposes of Processing Your Personal Data? your personal data in connection with the processing purposes specified in the ";
(a) for the purposes specified in article "it is necessary for the reason that it is directly related to the establishment and performance of the lease agreement"; in the event that health data is processed in the damage processes, "the person concerned has explicit consent",
(b) for the purposes specified in article "it must be mandatory for the data controller to fulfill its legal obligation" and "clearly provided for in the law",
(c) for the purposes specified in article "the processing of data is mandatory for the legitimate interests of the data controller, provided that it does not damage the fundamental rights and freedoms of the person concerned",
(d) for the purposes specified in Article "having the express consent of the person concerned"
it is processed based on legal reasons.
What are Your Rights Regarding Your Personal Data?
11 of the KVKK regarding the processing of your personal data. you can submit your requests regarding your rights listed below in accordance with the article to the Data Controller in accordance with the Notification about the Application Procedures and Principles:
1. Find out if your personal data has been processed,
2. Request information about your personal data if it has been processed,
3. To find out the purpose of processing your personal data and whether they are used for their intended purpose,
4. Know the third parties to whom your personal data is transferred at home or abroad,
5. Requesting correction of your personal data in case of incomplete or incorrectly processed,
6. Requesting deletion or destruction of your personal data,
7. Request notification of the processes within the scope of correction, deletion or destruction of your personal data to the third parties to whom your personal data has been transferred,
8. To object to the occurrence of a result against you by analyzing your processed data exclusively through automated systems,
9. Do not request compensation for damages if you suffer damage due to unlawful processing of your personal data.
Our company with its customers and record transactions related to statutory retention obligation under the regulations of the documents for a specific period, it can be; the deletion of your personal data, destruction, or you want to be anonymous and legal regulations by a period determined by our company in case of this request is to be achieved at the end of the statutory period. However, during this period, your personal data will not be processed by our Company, except in cases that are legally mandatory.